Management Discussion Questions
Ropes, definition of technical/rational view of OB is a perspective that makes use of scientific method and lab data. This perspective looks into a case or situation to find out what went wrong and the ways to rectify it in line with the principles got by studying the human behavior in organizations.
Ropes’ definition of cultural/interpretive view of OB is the culture individuals of an organization or a corporation acquire as a result of the society. The culture developed influences the way the individuals behave within the organization.
Corporate culture is defined as the interpretive systems normally shared by corporate organizations in the western societies.
Organizational culture therefore is the interpretive system used in a particular organization.
Rituals are procedures used to give concrete expressions to cultural values that are deeply held.
Myths are stories that describe the origin of something. Corporate myths are therefore accounts of the origins of unquestioned beliefs about the benefits of certain techniques that were used during the beginning of the organization.
Socialization is defined as the learning process of an individual or an organization to symbols and rituals in order to be able to interpret the meaning of events within the culture.
‘Men’s Hut’ is the acceptance of one into the management level of a corporation and it is believed that he or she has been fully socialized into the corporation.
Getting into the man’s hut by Stanley may be disappointing because there is a lot of symbolism of power and knowledge that comes with the promotion to the higher management. However, in the reality, knowledge cannot be given on silver Plata instead it must be acquired through experience and time.
Section 1 of Essentials
Social perception is defined as the interpretation of behavior and events within the cultural framework of the society.
People engage in social perception because they need to predict the behavior of others. They change what they observe in order to suite their perception. This is in order to alter their behavior to fit into the society.
Impression Management is important in organizations because it maintains hierarchy structure when subordinates feel like a manager will know more than them. It also builds trust in the managers of an organization when they have to run the organization with a different face. Even though the impressions may be disproportioned they are important in maintaining the culture of an organization.
Attending company picnics and similar events prove that you are committed to the Company similar to the way you are committed to your family. The picnics allow employees and managers to mingle and feel like they are on the same level for a day.
Is it true that there is virtually no way that Stanley (or you) could make it or blow it on this occasion?
In most large corporations the perception Stanley gave to Mr. Marsh would have very little impact with Mr. Marsh and he would have no need or desire to give retribution to Stanley for it. Also, in smaller companies, because of the picnic setting, the things Stanley said were out of context and meant to be a way of chatting.
Is Stanley’s egocentric view of himself typical of traditional students entering their first job?
Stanley’s egocentric view of himself is very familiar in students entering their first job. After spending time in school learning about theory in their respective subjects, many students don’t realize how much they have to learn about organizational structures and social etiquette in those settings.
If your own company sponsors social events, what symbolic functions do they serve?
Social events sponsored by a company are a ritual for employees of all levels to mingle and bring a sense of equality within an organization. It also helps workers from different levels of the organization to know each other on a personal level.
If you fail to attend your company’s symbolic events, are there any consequences (subtle or otherwise)?
Failing to attend these events may mean that you miss great opportunities to meet higher managers and have a chance to leave a good impression on them. Meeting managers and familiarizing with them comes in handy when seeking to move up to a better position.
How does this tale illustrate “impression management”?
Stanley used impression management to make it look like he was an innovative thinker and not afraid to sell his own product even though he was just an engineer, which is actually the opposite of what really occurred in the story.
How does this tale illustrate “socialization”?
In the tale, socialization is illustrated when Stanley learns from Ben’s reaction how he should be thinking and supporting the company when he tells Mr. Marsh ‘When your own outfit makes the best product, you go with it.’
In reliving the story, why does Stanley say, “I am an engineer, not a sales person, I am not supposed to worry about that sort of thing anyway?”
He is trying to justify to himself why he was not wrong for understanding for understanding why Ben was upset.
Do you agree with the board member that “I wish more people would realize that we are all sales people for the company?”
Yes, when one work for a company, everything he/she does inside and outside of work reflect on that company’s image.
Can you recall any significant, at-work socialization experiences?(It might have been an instance where you made a “mistake” of some sort and learned from it by figuring out the reasons for peoples’ reactions, rather than by someone explaining the reasons to you.)
Recently, I was promoted to department manager and two days after the district manager visited the store. We were receiving a shipment of a product and she started asking me about the policy and procedures of receiving the delivery. I was unfamiliar and so was un able to answer the question appropriately. The following day, I read through the whole topic and shared it with my team.
Just like Franklin’s move to safety Director, Lesley’s manager did not complete tell her what was going on.
Lesley may only learn small portions of the machines if she was just looking for trouble spots. By going through the entire manual she will find that the plants operate slightly differently than what the manuals require and will be more likely to learn why.
Lesley wanted to give the notion that she is neat and organized and that she considered the manual to be like a Bible to her. But instead, she gave the impression that she was not bothering with the manual at all. She was actually giving the wrong impression to her superiors.
When Stanley shared his experience he was sharing a tip with Lesley on how management actually expected her to act.
I would probably be a bit irritated and angry at first, more because of going through so much hustle to keep the manual looking neat.
In a literature class, the instructor wanted a final draft of a paper to be reviewed by my classmates. We were given a form to critique other students’ papers. This activity was worth 20 percent of the paper’s grade, but we found out on the due date that we didn’t return any of the critiques. The instructor only knew that we didn’t share our paper by the students that contacted him and told him they missed class or forgot to bring a copy of their paper.